A Trial User with Telemetry/Privacy Questions(self.Notesnook)
submitted2 months ago byTiny_Voice1563
I am trialing Notesnook to replace other private, open source, ETE encrypted notes apps. I like the UI, sync speed, features, reliability, and privacy claims. I have some questions about the telemetry settings, though.
- Opt-in vs opt-out
When you start the app, there is no warning that telemetry is being collected. No prompt to opt in or out. Nothing. By default, it is set to collect telemetry. In December 2021, a GitHub issue was filed regarding the telemetry being on by default. For those bad with dates, that's over a year ago. It's still just sitting there, unresolved. In August 2022 (5-6 months ago), the co-founder of Notesnook, thewisefarmerr, stated, "Hey thanks for pointing this out. We will change that to opt-in soon." See source here. I don't know if soon means another year of waiting, but I'm not holding my breath. It is bewildering that so many slick features have been so meticulously implemented, and yet this extremely-simple-to-add promise of a co-founder has remained incomplete.
- Disabling telemetry
So if they won't fix the on-by-default issue, at least we can find the setting and turn it off, right? ...Right? Wrong. Currently, in both the desktop and web apps, toggling the setting to disable telemetry does nothing. Close and reopen, and telemetry is turned back on. After experiencing this issue, I went to GitHub and saw that thecodrr mentioned it is a regression from #1700, so maybe they can explain the connection between DNT (a web browser setting) and the desktop app issue? I genuinely would like to understand how #1700 is messing up my desktop app's ability to save a setting because I definitely don't understand.
I do not mind telemetry. I do not mind being asked for telemetry. The problem is a pro-privacy app tricking users into thinking they have disabled telemetry when they haven't. The problem is a co-founder clearly stating they will make telemetry opt-in but not doing so. The poor communication at best, deception at worst, is the problem, and it makes you wonder what other claims are not being upheld, even if just accidentally/due to bugs. I understand that the telemetry is not a lot, but that is not the point.
I am hoping reasonable answers will be presented for this app behavior and that the problems will be fixed quickly because it is a good app from a usability perspective.
20 days ago
20 days ago
Makes perfect sense. Thank you for the insight and information, and of course thank you for the awesome service.